About Us

Histoire Sucrée was founded in 2007 by two people who were passionate about France and its rich heritage. At Histoire Sucrée, you will explore a world of French gourmet confections, chocolates and biscuits whose stories belong to an extremely colorful past.

We carefully select the products according to their taste, quality and historical links. Some of these confections are placed in beautiful tin boxes that can be collected or given to the ones you love. Some others are completely handmade by artisans and contain no preservative or artificial additives.

Each product we offer is unique as it is made in a specific region of France and will give you some insight into French culture and history.

Histoire Sucrée was born of love for French culture. The French founder had missed the French confections and chocolates of her childhood while living abroad and found that many foreigners were curious about French gourmet confections as well. She sensed a need in the marketplace and after returning to France, she worked on opening an online shop while catering to francophiles.

Our hope at Histoire Sucrée is to share with you in the discovery of a sweet culture. 

Shipping

Histoire Sucrée delivers French gourmet confections, chocolates and biscuits to Europe throughout the year. Its logistics is headquartered in Toulouse, France, so packages ship directly from Toulouse via FedEx Express. We take great care in hand packing your order and we guarantee that your package will arrive in the best possible condition. FedEx will deliver to the address you indicated on your order. Please make sure someone is there to receive the package.

We will keep you informed of the progress of your shipment from the time you place your order until final delivery in Europe. As soon as your package has been shipped, you will receive a tracking number via email. You will also receive email tracking notifications until your package has been delivered. Upon delivery, a signature will be required.

We handle your orders quickly and most our items are in stock. Orders received before 12 p.m. are shipped the same day. Orders received after 12 p.m. are shipped the next business day. FedEx does not ship on week-ends and French holidays; it is however possible to select a different shipping date in your shopping cart.

All Histoire Sucrée.com prices are quoted in euros and your credit card will be charged in euros. For more information, call us at: +(33) 5 34 36 61 60.

Customer Service

We are opened Monday through Friday from 9 a.m. to 5 p.m. Please do not hesitate to contact us either by calling us at +(33) 5 34 36 61 60 or by emailing us, we will respond to your emails within 2 business hours.
You can also write us :
Histoire Sucrée,1 allée des Alpilles, 31770 Colomiers

Refunds policy

Histoire Sucrée cannot be held responsible if no-one is present at the time of delivery and as a result delivery is delayed.
Histoire Sucrée is not responsible either for undeliverable addresses or incorrect recipient names and addresses.
If however your package was damaged during shipping and arrives in unsatisfactory condition, Histoire Sucrée will be happy to refund your order. To request a refund, please call us at: +(33) 5 34 36 61 60.